The email verification experience for your Autodesk account depends on how you sign in. Verification may be managed by a third-party sign-in provider or directly by Autodesk.
When Autodesk manages verification, the process depends on the product and version you are accessing. Most current Autodesk products use a one-time passcode (OTP). Some older desktop products released before version 2023 use a verification link instead.
If you sign in using a third-party provider, such as Google, that provider manages account verification.
Follow the verification process and documentation provided by your selected sign-in provider to complete account verification.
If Autodesk manages verification, we send a verification email to the email address associated with your Autodesk account.
Depending on the Autodesk product and version you are accessing, the verification email may contain:
Autodesk cloud products use one-time passcode (OTP) verification. Autodesk desktop products version 2023 and newer also use OTP verification.
What to expect:
Some older Autodesk desktop products released before version 2023 use email verification links instead of OTP verification.
What to expect:
If you do not receive the verification or create your account email:
If the issue persists, connect with us via the Autodesk Assistant in the lower right corner of your screen.
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
