Here are some frequently asked questions about Autodesk’s transition to named user and Autodesk-hosted licensing. For information about data security and privacy, see User licensing data security.
Named users sign in using their Autodesk ID or company ID (if single sign-on is enabled) to authenticate their identity and authorise software use.
Yes. The licensing service must connect to the Internet when you use the product for the first time to make sure that you are authorised.
The product checks for authorisation every time you are online, and when the product restarts. If the product stays open and running, then it checks for licence authorisation once every 24 hours. This confirms that you're still assigned to the product, the subscription is still valid, and that the seat usage reporting data is refreshed.
If you sign in and stay online with the product open, your cached credentials automatically refresh every day.
When accessing a named user licence included in a subscription with single-user access, you can be offline for up to 30 days without interruption. When you’re offline, usage data isn’t recorded for usage reporting.
You will receive in-product messages throughout the 30 days indicating how many more days you can remain offline. In the final three days, a different message displays when you start the software. This is a warning that you have less than three days left to connect to the Internet or the product will stop working.
You can have only one active session running at a time. More than one active, concurrent session running on different devices is not compliant and is considered a violation of our Terms of use.
Named user licensing relies on Autodesk’s identity and licensing services to provide users access to their software. We are committed to limiting customer impacts from service interruption or performance by maintaining high availability (US site).
What happens if I can't reach the identity service due to an Autodesk technical issue?
If the identity service is down and there is no valid access token (which lasts up to one hour), you can't authenticate and access the product.
What happens if I can't reach the licensing service due to an Autodesk technical issue?
If you start the product for initial authorisation, you will receive a temporary licence that can be used for up to four hours. If the issue is not resolved within four hours, you're issued another temporary licence. After the licensing service is back up and running, you are automatically granted your licence.
If you already have the product open, you can continue using the product for up to 24 hours. If the issue is not resolved within 24 hours, you're issued a temporary licence. After the licensing service is back up and running, you're automatically granted your licence.
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
